OMUCC and Vtiger (Customer Relationship Management) system are two main tools used in call centers and service based companies. Company uses the OMUCC to run the calling campaigns which can be inbound or outbound.
OMUCC and Vtiger (Customer Relationship Management) system are two main tools used in call centers and service based companies. Company uses the OMUCC to run the calling campaigns which can be inbound or outbound. During the call, the agents need to look into the details of the caller to provide them personalized experience, which comes from the Vtiger system. The major and most common issue faced by the agents is switching over between two different screens of OMUCC and Vtiger system. Also, there is a major concern of keeping the data similar and updated in both of the define systems. Elision Technolab LLP has come up with the best solution to provide Vtiger CRM integrated with the OMUCC which makes a dramatic impact on your contact center’s agent efficiency and also seamless working between these two systems without switching back and forth.
