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OMUCC

  • OMUCC is a reliable and cost-efficient software suite designed to interact with the Unified Communication system to act as a complete inbound/outbound contact center suite with inbound email support as well. The management interface offers the ability to view many real-time and summary reports on the fly.

About
About
About
About OMUCC

Experience the power of OMUCC Contact Center Solution

The agent interface work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer. OMUCC can function as an ACD for inbound calls and even allows for remote agents to login from remote locations as well as remote agents that may only have a phone.

Approximately 4,000 installations are already done by many reputed companies across the globe. Several companies are with over 300 agent seats and many with multiple locations.

ABOUT MORE
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986+

Finished Project

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896+

Happy Clients

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396+

Skilled Experts

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496+

Honorable Awards

Solutions

Solutions For All

Ticketing System

Powerful, Flexible, and Scalable Solution for all channels

Customer Support

To build customer relationships and surpass expectations

Customer Service

A customer interaction management solution to increase business efficiency

Cloud Contact Center

A Complete, Flexible, Reliable Cloud-Based Solution

Help Desk Software

Streamline your customer support for a delightful experience

Digital Sale

Accelerate Sales Development Process With Faster Prospect Engagement

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OMUCC Benifits

Outbound Call Center Suite

Outbound Call Center Suite is a flexible tool which helps to manage optimal outbound campaigns with the help of outbound dialer. Outbound call center software is effectively used for outbound calling process like collection, telemarketing, survey etc. to achieve maximum productivity of Agents.

  • Automated outbound call handline Mode with Auto / Predictive / Manual / Preview Dialing
  • Uploading leads with .csv& with custom options with duplication verification
  • Call Recording along with Advanced and analytical logging
  • Direct Marketing Software for Call center dialer
  • Multiple Campaign Management for Outbound call center
  • Telecommuting Software for voice blasting services
  • Modular Architecture for Agent Dialing & Admin Management
  • Outbound CallCenter Suite can be used in following Business Areas.
  • Agent/User Management for Inbound call center
  • Customer Survey Software for blended call center
  • Realtime and Historical Call Monitoring and Statistics
  • Telemarketing From Home using reliable Call center software solutions
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Inbound Call Center Suite

Inbound Call Center Suit- Automatic Control the distribution of your inbound calls to available agents and reduce processing times for higher customer satisfaction and quick response time. It also provides personalized routing scripts that can be modify at any time. We at Om Infosystem provide complete Call center solutions to grow our client’s business.

  • Interactive Voice Response
  • Multiple Campaign Management
  • Skill based Routing
  • Inbound Call Pop-UP
  • Automatic Call Distribution
  • Agent / User Management
  • Callback scheduling
  • Agent ideal based call routing with Auto dialling software
  • Call Recording along with Advanced and analytical logging.
  • Call Conferencing with effective Call center solutions
  • Realtime and Historical Call Monitoring and Statistics
  • Call Transfer / Forward with 3-Way Call conferencing
Call Management
  • Dedicated direct calling user extensions.
  • Personal voicemails & Team voicemails.
  • Outbound calls – Manual, preview and predictive.
  • Blended calls (inbound and outbound).
  • Scheduled callbacks (manual & auto).
  • 3-way conference and call transfers.
  • Interactive voice response (IVR) with campaign/queue.
  • Broadcast and survey dialing.
Campaign Management
  • Multi-lead list per campaign.
  • Campaign defined scripts.
  • Custom caller ID – campaign specific.
  • Custom call statuses and call dispositions.
  • Hotkeys for quick hangup and call dispositions.
  • Filter leads (dynamically exclude numbers from lists).
Compliance
  • US, UK and Australia telemarketing compliance.
  • Drop timer with safe-harbor message for FTC compliance.
Support System
  • Pay as you need support.
  • Packaged support plans – to suit all user types.
  • Customizable support & Managed services solutions.
Security
  • Protection against SIP brute force attacks.
  • Call encryption support via TLS.
  • Protection against HTTP DOS or brute-force attacks.
  • Web application firewall.
Call Recording & Voice Log Storage
  • Full call recordings or on-demand.
  • Option to store call recordings on your own NAS/FTP.
Lead Management
  • Upload and download of customer lists.
  • Leads filtering.
  • Leads recycle.
  • Internal DNC and blacklist.
  • Leads timezone restrictions.
Team Management
  • Multi-group, multi-campaign assignments.
  • Skill-rating based agent priority routing.
  • Support remote and mobile workers.
Supervisor Management
  • Real-time Dashboard.
  • Listen-in, barge-in.
  • Force log-out.
  • Reports and analytics.
Additional Enhancements
  • WebRTC for voice calling right inside your web browser.
  • Database backup and redundancy.
  • High-availability (HA) configuration.
  • Support multi-offices and BPO working.
  • API and web services based integrations (into CRM).